Vip66 Privacy Policy – Malaysian User Data Protection

1. Introduction

Vip66 ("we", "Platform") operates the website vip66.lv and provides online gaming services to users in Malaysia. We understand that your trust is our most valuable asset, and we are committed to protecting your privacy in every aspect of platform operations.

This Privacy Policy is written in plain language so you truly understand what happens with your data — not just a lengthy, hard-to-read document. We believe users deserve to know exactly how their information is managed.

This document outlines the types of data collected, the purposes for which it is used, the retention period, who may access it within permitted boundaries, and your rights as a user regarding your personal data on the vip66 platform.

2. Personal Data We Collect

Vip66 only collects data that is strictly necessary to provide a safe, fair, and effective service. The following are the categories of data collected:

2.1 Data You Provide Directly

• Registration information: Full name, date of birth, email address, phone number, and the password you create.
• Verification documents (KYC): A copy of your national ID, passport, or valid government-issued identification; proof of address such as a utility bill; and in certain cases, proof of the payment method used.
• Financial information: Bank account or digital wallet details used for deposits and withdrawals in MYR. We do not store credit or debit card numbers directly — they are processed through licensed payment providers.

2.2 Data Collected Automatically

• Technical data: IP address, device type, operating system, web browser and screen size.
• Log data: Login records, session times, in-platform actions, and pages visited.
• Gaming activity data: Betting history, wins, losses, and transaction history.
• Cookie data: Information stored through cookies and similar tracking technologies to enhance the user experience.

3. How Your Data Is Used

Collected data is used strictly for the following purposes only. vip66 does not use user data for any purpose unrelated to platform operations:

• Account management: Creating, verifying, and maintaining your user account.
• KYC process: Verifying identity and meeting compliance requirements related to anti-money laundering.
• Transaction processing: Processing deposits, withdrawals, and winning payments in MYR.
• Platform security: Detecting and preventing fraud, multiple account usage, and suspicious activity.
• Customer support: Responding to inquiries, resolving complaints, and providing technical assistance.
• Service improvement: Analyzing usage patterns to improve the user experience and platform performance.
• Important communications: Sending account-related notifications, security alerts, terms updates, and relevant promotional information.
• Legal compliance: Fulfilling legal obligations and reporting requirements to relevant authorities when required.

4. Data Storage and Security

Vip66 implements comprehensive technical and organizational security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction.

4.1 Technical Security Measures

• 256-bit SSL encryption for all data transmitted between your device and our servers.
• Fully encrypted database with strict access controls.
• 24-hour threat monitoring system and multi-layered firewall to prevent cyberattacks.
• Two-factor authentication (2FA) is available for user accounts as an additional security layer.
• Regular independent security audits to identify and address system vulnerabilities.

4.2 Data Retention Period

Personal data is retained for as long as your account is active and for any additional period required by law or compliance obligations. Typically, transaction records and account activity are kept for a minimum of 5 years after account closure for auditing and legal compliance purposes.

When data is no longer needed, it is securely deleted using methods that ensure it cannot be recovered by any party.

5. Sharing Data with Third Parties

Vip66 does not sell users' personal data. However, in certain limited situations, we may share data with the following parties:

• Payment service providers: To process your deposits and withdrawals. These providers are bound by strict confidentiality agreements and may only use your data for payment processing purposes.
• Game providers: Minimum information required to operate the games you play, subject to confidentiality agreements.
• KYC services: Licensed third-party identity verification providers to assist with the account verification process.
• Relevant authorities: Only when required by law, court order, or a competent regulatory authority. vip66 does not voluntarily disclose user data to any authority without a valid legal order.

6. Cookies and Tracking Technologies

The vip66 platform uses cookies and similar technologies to enhance the user experience and platform security. The following are the types of cookies used:

6.1 Necessary Cookies (Required)

These cookies are required for core platform functions such as secure login, maintaining active sessions, and preventing session fraud. Without them, the platform cannot function properly. These cookies cannot be disabled.

6.2 Performance Cookies (Optional)

These cookies help us understand how users interact with the platform — which pages are visited, how long is spent on them, and what technical errors occur. This data is used in aggregate and does not identify individual users.

6.3 Functional Cookies (Optional)

These cookies store user preferences such as language, display settings, and personal configurations you have chosen so they do not need to be reset each time. Disabling these cookies does not affect core platform functions, but you may need to reset your preferences on each visit.

You can manage your cookie settings through your web browser. However, disabling certain cookies may affect the functionality or performance of the platform.

7. Your Rights as a User

Vip66 respects users' rights regarding their personal data. The following are the rights you hold:

• Right to access: You have the right to request a copy of the personal data we hold about you.
• Right to rectification: If your data is inaccurate or outdated, you have the right to request a correction promptly.
• Right to erasure: In certain situations, you may request that we delete your personal data, subject to legal obligations that require us to retain certain data.
• Right to restrict processing: You may request that we restrict how we use your data in certain circumstances.
• Right to object: You have the right to object to the processing of your data for direct marketing purposes.
• Right to data portability: In a machine-readable format, should you wish to transfer your data to another service.

To exercise any of the above rights, please contact the vip66 customer support team. We will respond to your request within a reasonable timeframe. In some cases, we may need to verify your identity before processing the request.

8. Children's Data Protection

The vip66 platform is exclusively for users aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18.

If we find that personal data has been collected from minors without proper verification, we will take immediate steps to delete that data and close the account in question. Parents or guardians who believe their child has registered on our platform should contact our support team immediately.

9. Changes to the Privacy Policy

Vip66 reserves the right to update this Privacy Policy from time to time to reflect changes in platform practices, legal requirements, or industry developments. Users will be notified of any material changes via in-platform notifications or their registered email address.

The "Updated" date displayed at the top of this document will always reflect the latest version of the Privacy Policy. You are encouraged to review this document periodically. Continued use of the platform after any changes constitutes acceptance of the updated terms.

10. Contact Us About Privacy

If you have any questions, concerns, or wish to exercise your privacy rights, please contact the vip66 customer support team through the available channels on the platform. We provide support in English and Bahasa Malaysia 24 hours a day.

For inquiries specifically related to privacy and data protection, please clearly state that your inquiry concerns the "Privacy Policy" so it can be directed to the responsible officer more promptly. We are committed to responding to all privacy-related inquiries within a reasonable timeframe.

You may also refer to the page FAQ us for frequently asked questions about privacy and account security, or read Terms and Conditions us for a comprehensive overview of platform operations.